For almost two years now (Jan 2021) we have been accredited members of The DPF Doctor Network and the move to join the network is easily one of the best decisions we have ever made.
I had been reading about the network and was impressed with the knowledge, research and training the network provides. DPF issues were and are a big part of our diagnostic and repair work, but the system has many factors affecting the health and performance of the filter. While I was on a training course with the brilliant Andy Savva, aka The Garage Inspector, an opportunity arose to speak in person with Darren Darling, The DPF Doctor himself. Darren founded the network and it really is “his baby”. It was a great conversation and it allowed me to get a better insight into the ethos of the network, drill into the knowledge that the network seemed to exude and really confirm that they did exactly as they say on the tin. It confirmed for me what I had thought the network could offer me, my team and ultimately my customers. Not only was this a business/ technical conversation but also a chance to see if these were people we could work with, those who know me know I like honest, straight talking people, no frills and a bit of craic too!
Following on from our meeting a few days later Darren called to our garage, he wanted to sus us out too. That is something I really liked, he needed people who were genuine, he could trust and were capable in their work. Darren insisted on vetting us personally to ensure this. This trust is something we strive to achieve from our customers, so I totally got it.
So why is this important, well, it just gives folks some background into The DPF Doctor Network. Now you know that when you engage the services of any of our members you don’t just get a paying, uncaring franchisee but a professional service provider. We have the backing of a network of like minded professionals, an online forum, technical helpline access, dedicated training facility, researched information, experience and a network that constantly aims to keep the members trained and up to date in all the best test methods and procedures for DPF assesment and repair.
Our method of DPF assessment is unique, tried and tested. When we take a call from our customer we start to immediately gather information about the fault, the vehicle, driving style and much more. On arrival at our garage we then begin the in depth and thorough initial assessment of the vehicle.
We are often asked straight out by a customer “can you clean my DPF?”, our answer is, Yes, but only if needed and that will only be decided after our assessment. To be honest we’ve found that 80% of the time in our garage that a clean is not required but something else is at fault and once rectified the DPF is able to regenerate or put simply perform its own cleaning function itself after rectifying the fault.
Unfortunately we have had many people come to us after having a clean performed elsewhere only to have a DPF issue again after a short time. Worse than the inconvenience is the fact that these cleans can cost a pretty penny often times in excess of €400. Aswell as the unsuccessful cleans we have seen unnecessary parts replaced, botched repairs and even irreparable damage to the DPF by over use of additives or cheap additives. Our assessment is €95, the majority of the time it gives us a definite route for repair, however sometimes additional diagnostics is required. Whether we sus it out in the initial assessment, it needs additional diagnostics or we carry out the repair we are always honest, keep our customers in control of cost and never carry out unnecessary repairs or cleaning.
The DPF Doctor Network members are spread mainly accross Ireland and the U.K but also in many other countries including far flung destinations such as Australia! You can find out much more about the network at: www.the-dpf-doctor.com. Also at the web address you can verify that members, including us, are genuinely affiliated via the accredited member search/ map function.
So, if you are having a DPF issue, call The DPF Doctor Network!